FAQs

What is in the box?
Each box will contain at least 3 items.  Items may be toys and games, puzzles, crafts, books and stationary, as well as a new themed stamp sticker for the My Pocket Money Toy stamp book and a uniquely designed colouring sheet.  Toys will be age appropriate to the age group selected.

Do I have to have a subscription or can I have a once only box?
You can order a one-off box, a 3 month subscription package, a 6 month subscription package and a 1 year subscription package as single purchase items.  These can be purchased within our Store.

How long before we have a complete stamp card?
You will require 10 stamps to complete the stamp card.  See the Stamp Book section of our website for more information.  

Is there a cut-off date for orders?
The cut-off date for orders is the 23rd of each month.  Orders taken after this time will be delivered in the following month.

When will the box arrive?
Your order will be processed within 5-7 days, you will receive an email to confirm when your box has been dispatched.  Please allow 2-4 working days for delivery after dispatch notification email.  We use Royal Mail for our deliveries. 

Do you deliver worldwide?
At the moment we deliver within the UK only.

Can I order previous months boxes?
Yes, we often have a few boxes left over from previous months, please contact us at info@mypocketmoneytoy.com if you would like to purchase a box.

How do I cancel my subscription?
Simply login to your account to cancel your subscription, this can be done at any time. 
What do I do if I do not receive my box?
Please allow up to four working days after receipt of your dispatch email.  If your box has not arrived after this time please email us at info@mypocketmoneytoy.com.
 
What do I do if any of the contents of the box are damaged?
All contents are carefully wrapped and packed. If your contents are damaged in transit, please take a photograph and email us at info@mypocketmoneytoy.com.  We can then notify you of the process for damaged boxes. 

How do I contact My Pocket Money Toy?
You can email us at info@mypocketmoneytoy.com.  We look forward to answering your queries, or hearing any feedback you may have.